ITIL® Processes Research

Enterprise Management Associates provides in-depth research and advice on key ITIL topics such as Service Catalog, Service Management, Business Service Management, and Service/Help Desk.

In addition, we recognize that ITIL touches every area across the IT management spectrum. That's why EMA analysts and consultants also provide insight into ITIL Processes from the perspective of our other IT management coverage areas. For example, our Network Management team tracks trends in Network Change & Configuration Management while our Systems Management team covers issues related to Systems Change & Configuration Management. Our Application & Business Services team focuses on Incident and Problem Management at the application level while our Service Management team addresses these disciplines from the IT services perspective.

Related EMA Services

Want help with ITIL Processes? Learn more about these EMA services:

Accredited ITIL® training is provided by itSM Solutions, a CSME Accredited Training Organization.

ITIL® is a registered trade mark of the Axelos LTD. The Swirl logo™ is a trade mark of the Axelos LTD.

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