Application & Business Services In-Depth Coverage Area Overview

Steve Hendrick


Dennis Drogseth

Application Ecosystem

Service Performance / Availability Management

IT Transformational Issues in general Running IT as a business

Executive Dashboards

Application Performance / Availability Management

On-premise and SaaS/PaaS-based APM solutions

End User Experience Management

SLM, UEM for business behaviors – application services and business outcomes including BPM, BAM, revenue, brand, customer behavior analysis, etc.

Cloud / Hybrid Cloud Integration technologies APM for Cloud/Hybrid Cloud

Cloud as it impacts all areas of service delivery Impact of cloud and virtualization on Operations Cloud service modeling CMS/ADDM automation

Optimizing the delivery of services across cloud ecosystems – from a governance and business relevance perspective Cloud-related cultural/political challenges to IT

Transaction Management (in-depth technical analysis)

Transaction Management Overall

Transactions as windows on user/ consumer behaviors, efficiencies, and business service outcomes

End-to-end Application Management

Cross-domain application / infrastructure / service performance

Analytics in support of IT service-based business outcomes

Analytics in support of capacity planning and optimization

Analytics in support of change impact and change management

App Dependency as it impacts APM

Application Dependency Mapping

App Dependency vis-à-vis CMDB/CMS, configuration and change management

Application integration products / practices / technologies


Service Desk and service catalog IT Service Management and ITIL Asset Management and chargeback

Application Lifecycle Management


Service Lifecycle Management, Project and Portfolio Planning



IT Automation – cohesive strategies for true cross-domain automation Capacity planning for service delivery

Application Development

CMDB/CMS in Operations context

CMDB/CMS overall

Autonomic Computing Extended Enterprise (Monitoring and management of technical metrics across traditional IT and non-IT systems) Operational Big Data

Emerging Technologies

Extensions of IT capabilities to manage business outcomes and business infrastructures, cities, utilities, buildings, etc. Convergence of UEM and BI

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