Application & Business Services In-Depth Coverage Area Overview
Joint |
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Application Ecosystem |
Service Performance / Availability Management |
IT Transformational Issues in general Running IT as a business Executive Dashboards |
Application Performance / Availability Management On-premise and SaaS/PaaS-based APM solutions |
End User Experience Management |
SLM, UEM for business behaviors – application services and business outcomes including BPM, BAM, revenue, brand, customer behavior analysis, etc. |
Cloud / Hybrid Cloud Integration technologies APM for Cloud/Hybrid Cloud |
Cloud as it impacts all areas of service delivery Impact of cloud and virtualization on Operations Cloud service modeling CMS/ADDM automation |
Optimizing the delivery of services across cloud ecosystems – from a governance and business relevance perspective Cloud-related cultural/political challenges to IT |
Transaction Management (in-depth technical analysis) |
Transaction Management Overall |
Transactions as windows on user/ consumer behaviors, efficiencies, and business service outcomes |
End-to-end Application Management |
Cross-domain application / infrastructure / service performance |
Analytics in support of IT service-based business outcomes Analytics in support of capacity planning and optimization Analytics in support of change impact and change management |
App Dependency as it impacts APM |
Application Dependency Mapping |
App Dependency vis-à-vis CMDB/CMS, configuration and change management |
Application integration products / practices / technologies |
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Service Desk and service catalog IT Service Management and ITIL Asset Management and chargeback |
Application Lifecycle Management |
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Service Lifecycle Management, Project and Portfolio Planning |
Dev/Ops |
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IT Automation – cohesive strategies for true cross-domain automation Capacity planning for service delivery |
Application Development |
CMDB/CMS in Operations context |
CMDB/CMS overall |
Autonomic Computing Extended Enterprise (Monitoring and management of technical metrics across traditional IT and non-IT systems) Operational Big Data |
Emerging Technologies |
Extensions of IT capabilities to manage business outcomes and business infrastructures, cities, utilities, buildings, etc. Convergence of UEM and BI |