Digital and IT Transformation
A Global View of Trends and Requirements
By Dennis Drogseth
An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) End-User Research Report
September 2015
Sponsored by:
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Digital and IT Transformation:
A Global View of Trends and Requirements
Table of Contents
Executive Introduction .................................................................................................................... 1
Digital and IT Transformation: A Closer Look ........................................................................... 1
A Few Highlights .............................................................................................................................. 3
Demographics................................................................................................................................... 4
IT Budgets and Growth .............................................................................................................. 5
Transformational Histories .......................................................................................................... 6
Additional Dimensions for Analysis.................................................................................................. 6
Role: IT vs. Business Stakeholders (Non-IT)............................................................................... 7
Digital Transformation vs. IT Transformation............................................................................. 8
Level of Success ........................................................................................................................... 9
Organization, Process, and Best Practices ....................................................................................... 10
Best Practices: IT vs. Business.................................................................................................... 13
IT Transformation vs. Digital Transformation: Organization, Process, and Best Practices......... 14
Best Practices and Success.......................................................................................................... 15
Technologies ................................................................................................................................... 15
Technology-related Demographics ........................................................................................... 17
Role-related Technology Views: IT vs. Business ........................................................................ 18
Technology Views: IT Transformation vs. Digital Transformation ............................................ 18
Technology and Transformational Success................................................................................. 19
The Impacts of Cloud .................................................................................................................... 19
Cloud Demographics ............................................................................................................... 20
IT vs. Business as They Look to the Cloud................................................................................ 21
IT vs. Digital: Cloud ................................................................................................................ 21
Agile and DevOps........................................................................................................................... 22
Agile/DevOps and Application Performance Management (APM)........................................... 23
Agile/DevOps Demographics.................................................................................................... 24
IT vs. Business........................................................................................................................... 24
IT vs. Digital Transformation and Agile/DevOps...................................................................... 26
Transformational Partnerships ........................................................................................................ 27
Partner Demographics............................................................................................................... 29
Partnership Priorities: IT vs. Business ....................................................................................... 29
IT vs. Digital: Transformational Partnerships ............................................................................ 31
Transformational Metrics ............................................................................................................... 32
IT vs. Business........................................................................................................................... 34
IT vs. Digital: Metrics ............................................................................................................... 34
Transformational Success ................................................................................................................ 35
How IT vs. Business Stakeholders View Transformational Success............................................ 36
IT vs. Digital Success Perspectives ............................................................................................. 37
Understanding Digital and IT Transformational Success ............................................................... 38
General Characteristics.............................................................................................................. 38
Organization, Process, and Partners .......................................................................................... 39
Technology, Cloud, and Agile ................................................................................................... 39
Metrics ...................................................................................................................................... 40
Conclusion: What Should the New IT Organization Look Like in the Digital Age? ..................... 40
©2015 Enterprise Management Associates, Inc. All Rights Reserved. | www.enterprisemanagement.com