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Why and How the Service Catalog is the Right Starting Place for ITIL EMA Resource Roundup Newsletter EMA Staff 02/28/2008
Outsourcing's Seven-Year Itch CIO Update Julie Craig 02/25/2008
Accelerating Change Management DITY Weekly Newsletter EMA Staff 02/19/2008
The Politics of IT Service Valuation ITSM Watch EMA Staff 02/15/2008
Social Networking and the Business: Friend or Foe? CIO Update Julie Craig 02/11/2008
BSM is Moving Front and Center EMA Resource Roundup Newsletter Lisa Erickson-Harris 01/29/2008
Can You Buy Business Service Management? CIO Update Dennis Drogseth 01/28/2008
The Best Way to Define IT Services ITSM Watch EMA Staff 01/16/2008
How to Define IT Services DITY Weekly Newsletter EMA Staff 01/08/2008
Overcoming Fear and Loathing in CMDB Land - Don't Be Fooled By Industry FUD EMA Resource Roundup Newsletter Dennis Drogseth 12/20/2007
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