EMA AIOps Radar™ Report Finds That the Marketplace is Evolving at an Accelerated Rate

All the vendors featured in the EMA 2024 AIOPs Radar report grew in revenue over the last three years with a surprising average of 100% revenue growth (ranging from less than 10% to more than 400%) 

Lafayette, Colo., March 20, 2024–Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, today announced the release of its new report, “EMA Radar™ Report - AIOps: A Guide to Investing in Innovation.” Created to assist IT organizations that are procuring AIOps solutions, EMA identifies the leading vendors in this space based on criteria defined by EMA Emeritus Vice President of Research, Dennis Drogseth, and EMA President and COO Dan Twing.

“In more than a decade of EMA research, the message for IT organizations looking to pursue a forward path in AIOps adoption is overall a strongly positive one,” said Drogseth. “But the obstacles remain similar because they reflect not only on a technology purchase, but also on the vendor history in terms of benefits, processes, roles, and organizations supported, all of which are captured in this report.”

For the past 15 years, the EMA Radar Report has been the go-to report to provide in-depth analysis of industry-leading vendors and vendor products, including their overall market position in comparison with other vendors. The EMA AIOps Radar continues this tradition by building on 14 years of AIOps research and continuing an ongoing evaluation of the leading solutions in the space.

For this Radar, EMA posed a series of questions to produce a charted use case summary of where each vendor is positioned. The questions also delivered a fresh look at how the industry has evolved, with detailed insights into design, deployment, cost, and overall effectiveness. 

The key criteria for each solution included:

• Capabilities for self-learning to deliver predictive, prescriptive, preventative, and if/then actionable insights
• Support for a wide range of advanced heuristics, such as multivariate analysis, machine learning, streaming data, tiered analytics, cognitive analytics, and generative AI 
• Potential use as a strategic overlay to assimilate or consolidate multiple monitoring and other toolset investments
• Advanced levels of integrated automation to facilitate communication and action
• Discovery and dependency mapping for enhanced analytic context
• Support for private and public cloud, as well as hybrid and legacy environments
• Assimilation of data from cross-domain sources in high data volumes for real-time and historical cross-domain awareness

Since 2020, the diversity of approaches has become more significant and so have the innovations. Time to value is shortened dramatically in many cases, despite the outreach to OpenTelemetry and higher volumes of data collection for enhanced observability. 2023 was an explosive year for generative AI, with new initiatives from most of the vendors included in this report.

Vendors were also given the option of choosing one of three use cases in which they wished to be evaluated, with the vast majority choosing all three. These use cases are:

1. Incident, performance, and availability management. This use case focused on optimizing the resiliency of critical application and business services—in cloud (public/private), microservices, and containers, as well as non-cloud environments with a strong focus on triage, diagnostics, roles supported, benefits, self-learning capabilities, and associated automations. 
2. Change impact and capacity optimization. These are admittedly two use cases combined into one but share requirements in terms of understanding interdependencies across the application/service infrastructure as volumes increase, changes are made, configuration issues arise, and automated actions are required. 
3. Business impact and IT-to-business alignment. This use case includes user and customer experience, business process impacts, and optimizing IT performance in support of business outcomes, such as revenue, supply chain interdependencies, and marketing, to promote overarching IT-to-business initiatives, such as digital transformation.  

A detailed, comparative study of solutions from the following vendors is provided in the report:    

1. Aisera
2. BigPanda
3. Broadcom
4. CloudFabrix
5. Digitate
6. Dynatrace
7. IBM
8. Interlink
9. OpenText
10. PagerDuty
11. ScienceLogic
12. ServiceNow
13. Splunk Inc.

A detailed analysis of the research findings is available in the “EMA Radar™  Report - AIOps: A Guide to Investing in Innovation.” 

Highlights from the report will be revealed during the free March 26 webinar, “EMA AIOps Radar: A Guide to Investing in Innovation .”

About the EMA Radar Report
The EMA Radar Report delivers an in-depth analysis of industry-leading vendors and vendor products, including their overall market position in comparison with other vendors. This information is laid out in an easy-to-decipher, detailed Radar Chart, making it simple to see how vendors measure up in the market, as well as against other vendors. The EMA Radar Report also provides a detailed discussion of methodology and criteria, a high-level market segment overview, and a comprehensive analyst write-up on each vendor.

About EMA
Founded in 1996, EMA is a leading IT analyst research firm that provides deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help their clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals, and IT vendors at www.enterprisemanagement.com.