New guide reviews 15+ tools, provides guidance for enterprises launching
IT user experience management initiatives
BOULDER, Colo., Mar. 6, 2009 – Enterprise Management Associates (EMA), a leading IT management research and consulting firm, today announced the release of its latest report titled, “An Adopter’s Guide to User Experience Management: How to Pick the Right QoE Solution for You.” Designed as a definitive guide for companies seeking to measure IT effectiveness from the end-user perspective, this report maps 15+ available solutions to an extensive set of market requirements and identifies leading products across a variety of functional areas.
More and more companies are establishing metrics for evaluating application and network services as they impact the end-user experience. Recent EMA research shows that 84 percent of business users and 77 percent of IT professionals surveyed believe that Quality of Experience (QoE) is becoming more important for their organization.
“QoE is not centered in technology, but in the flesh-and-blood experience of the user consuming IT services,” said Dennis Drogseth, EMA vice president. “Like it or not, how users ‘feel’ about IT services will influence which IT projects get funded and which budgets get approved.”
The dimensions of understanding QoE can be complex. EMA recommends that companies searching for a solution consider key elements such as QoE constituencies; metrics, instrumentation, and QoE technologies; QoE environments; and triage requirements.
“Effective User Experience Management typically requires many skill groups within IT, as well as strong involvement from business professionals,” Drogseth continued. “While some solutions may excel in supporting business objectives, others may be better at triage. This guide helps organizations find the right mix of solutions to fit their specific needs.”
Drogseth will conduct a free 45-minute Webinar on March 31 to review highlights from the guide and provide advice for enterprises looking for the right QoE product. Register at: http://www.www.enterprisemanagement.com/research/asset.php?id=1140
To further support enterprises launching a QoE initiative, EMA has introduced a free User Experience Management/QoE Solutions Center that compares 15+ QoE tools side-by-side. Register for free access at: http://www.www.enterprisemanagement.com/research/asset.php?id=1008
The Adopter’s Guide is available for purchase online at the special price of $395 through March 31: http://www.www.enterprisemanagement.com/research/asset.php?id=1115
About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s IT Management Research Library, free online IT Management Solutions Center and IT consulting offerings, visit www.www.enterprisemanagement.com