EMA founder Rick Sturm chairs ITSM track – analysts deliver presentations on ITSM and CMBD best practices
BOULDER, Colo., April 28, 2008, Enterprise Management Associates (EMA), a leading IT management and consulting firm, will share its in-depth knowledge and expertise on IT Service Management (ITSM) at Interop Las Vegas. EMA president Rick Sturm is serving as the chairman of the Interop ITSM Track, with Hank Marquis, EMA director of ITSM consulting, and Chris Matney, consulting director of IT services at EMA, presenting real-world guidance and findings based on the firm’s extensive work in this area.
“IT Service Management provides a structured approach to help organizations address challenges such as IT service quality, controlling IT costs and aligning IT with business,” said Sturm, “This track will provide actionable expert advice and hands-on tools to help companies jumpstart their CMDB, service catalog and other ITSM initiatives.”
EMA presentations include the following:
Hank Marquis, Tuesday, April 29:
2:00 p.m. – 3:15 p.m. – How to Get (and Keep) Your ITSM Initiative on Track
Many ITSM projects fail. The service catalog and service portfolio management usually are hidden initiatives that can help organizations focus on services that are crucial to business. This session will discuss how, when done correctly, the service catalog can help organizations layout a roadmap for overall IT success.
3:45 p.m. – 4:45 p.m. – How to Define IT Services: The Cornerstone of ITSM
Most IT professionals struggle with defining IT services. In fact, about 30 percent of ITSM projects are unable to move forward because of this roadblock. IT service definition is the first step in ITIL and ITSM initiatives from CMBD to service desk. This session will provide attendees with the tools and knowledge required to effectively define IT services.
Chris Matney, Wednesday, April 30:
10:15 a.m. – 11:15 a.m. – Don’t Lose Your Mind or Your Job: What Every IT Professional Should Know About CMDB
EMA research has shown that more than 75 percent of IT projects fail. Major IT initiatives, including CMBD projects, are risky and often put IT leaders’ reputations on the line. This presentation will address what every busy IT leader needs to know about CMBD. Included are 10 questions every IT leader should ask when deciding whether or not CMDB is a good choice for their company and real examples of what to do (and avoid) when taking on a CMDB initiative.
11:30 a.m-12:30 p.m. – How to Scope Your CMDB Project Successfully: Big Vision, Baby Steps
Understanding the detailed requirements for CMDB projects, with detailed scope and project timelines, is the cornerstone of successful implementations. Matney will discuss techniques used by some of the largest companies in the world to overcome “analysis paralysis” and move forward with CMDB projects. He also will explain how to create a requirements document that will correctly scope, set priorities and make CMDB projects actionable.
The conference will be held April 27-May 2, at the Mandalay Bay Convention Center in Las Vegas, Nev. Interop is the leading Business and Technology Event, with more than 20,000 attendees. It blends thought leadership across the range of IT areas with a focus on interoperability—more important than ever as a new wave of technologies promises unprecedented access to information and increased productivity.
About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit www.www.enterprisemanagement.com.