This maturity model for IT automation evolved from EMA’s research, “Data-Driven IT Automation: A Guide for the Modern CIO,” completed in April 2020, as well as EMA’s history of consulting initiatives in support of strategic IT initiatives.
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See All ResourcesResearch Report 06/10/2025
From Scripts to Platforms: Why Homegrown Tools Dominate Network Automation and How Vendors can Help
Do-it-yourself (DIY) network automation is everywhere. Regardless of what an enterprise does with th...Research Report 04/14/2025
Enterprise Strategies for Hybrid, Multi-Cloud Networks
This market research report explores how enterprises design, build, and operate hybrid, multi-cloud ...Featured 04/02/2025
Taking Observability to the Next Level: OpenTelemetry’s Emerging Role in IT Performance and Reliability
OpenTelemetry is one of the most widely adopted cloud native open source projects. It marks a signif...By Dan Twing
Research Report 03/03/2025
Adventuring Into Identity Threat Detection and Response – A Hero’s Journey
The EMA Research Report, Adventuring Into Identity Threat Detection and Response – A Hero’s Journey,...By Ken Buckler
Research Report 02/07/2025
The Future of Workload Automation and Orchestration: Driving Digital Transformation with Orchestration and Generative AI
Workload automation (WLA) evolved into a strategic enabler for modern enterprises, playing a dual ro...By Dan Twing
Research Report 01/30/2025
Network Observability: Managing Performance Across Hybrid Networks
Performance and availability are essential missions of any enterprise network infrastructure and ope...Research Report 12/13/2024
Unleashing AI-Driven IT Operations: Challenges, Opportunities, and Future Growth
In today’s rapidly evolving digital landscape, the integration of artificial intelligence (AI) into ...By Dan Twing
Research Report 11/26/2024
Zero Trust Networking: How Network Teams Support Cybersecurity
This market research examines how network infrastructure teams support enterprise zero trust securit...Research Report 08/30/2024
OpenTelemetry: Challenges, Priorities, Adoption Patterns, and Solutions
OpenTelemetry emerged as a key player in the cloud native arena, aiming to streamline the increasing...By Torsten Volk
Research Report 08/20/2024
Applying Generative AI to IT Operations
Artificial intelligence (AI) has been a hot IT industry buzzword for many years, particularly in the...Other by this analyst:
Research Report 09/17/2021
The State of Modern Application Development: A Journey from Speed to Awareness
Nothing could be more critical in the current world of IT than fast and reliable application develop...Research Report 05/07/2020
A Four-Stage Maturity Model for IT Automation
This maturity model for IT automation evolved from EMA’s research, “Data-Driven IT Autom...Research Report 04/27/2020
Data-Driven IT Automation: A Vision for the Modern CIO
Based on more than a decade of research, EMA has seen that IT’s adoption of automation in the ...Research Report 04/27/2020