BMC Helix 25.2: Advancing AI in ITSM and AIOps

06/02/2025
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With the release of BMC Helix 25.2, BMC is executing a strategic leap forward in its AI-driven service and operations management portfolio. This update continues to expand native platform intelligence with modular, purpose-built agents, introducing a new era of “agentic AI” that blends proactive automation with user-configurable capabilities. These enhancements reflect BMC’s ambition to redefine enterprise IT efficiency through autonomous service resilience, actionable insights, and faster innovation cycles.

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