GSA and ServiceNow Strike Landmark AI Agreement to Accelerate Government Modernization
Category: Impact BriefThe U.S. General Services Administration (GSA) signed a landmark OneGov agreement with ServiceNow to accelerate government-wide AI transformation. The deal delivers aggressive pricing—up to 70% off—for ITSM Pro and Pro Plus bundles, unlocking rapid adoption of AI-driven workflows across federal agencies. With built-in capabilities like predictive analytics, agentic automation, and process mining, the ServiceNow AI Platform positions agencies to improve workflow efficiency by up to 30%. The simplified licensing model supports secure deployment in both FedRAMP High (IL4) and National Security Cloud (IL5) environments. This agreement removes procurement friction, speeds modernization, and advances federal alignment with the AI Action Plan.
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