How Ransomware Attacks Impact the Trustworthiness of IT Management Tools

Ransomware attacks continue to escalate in 2021, and IT management tool vendors are scrambling to understand how to address these attacks while providing reasonable assurances that their solutions are secure.

Recently, the REvil ransomware affiliate began exploiting a zero-day vulnerability in Kaseya VSA at several managed service providers, ultimately encrypting thousands of downstream accounts. Kaseya provides IT management software tools to managed service providers (MSPs) or IT outsourcing shops to handle IT-related management solutions for organizations with little to no dedicated IT resources.