ManageEngine Brings Agentic AI to the Forefront with GenAI-Powered Virtual Agent, Workflow Assist, and Script Generation
Category: Impact BriefManageEngine, a division of Zoho Corporation, launched a new wave of GenAI-powered capabilities in its cloud-based ServiceDesk Plus platform. The update introduces the enhanced Ask Zia virtual agent, Workflow Assist for AI-driven workflow generation, and automatic script creation for customizations. These features enable contextual, multi-turn interactions, simplify IT processes, and expand automation across service management. Unlike many vendors that lock AI features behind premium tiers, ManageEngine offers them at no additional cost. The company embeds AI where it drives productivity, automation, and simplicity throughout the ITSM lifecycle.
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ManageEngine Brings Agentic AI to the Forefront with GenAI-Powered Virtual Agent, Workflow Assist, and Script Generation
ManageEngine, a division of Zoho Corporation, launched a new wave of GenAI-powered capabilities in i...