Using two or three IaaS providers is standard. Enterprises are rapidly embracing multi-cloud architectures. EMA expects multi-cloud complexity to increase quickly.
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AIOps-powered IT service: insight for action
Thousands of global IT leaders inform EMA’s research-based views of AIOps. The bottom line is that A...E-book 11/27/2024
AI and GenAI: Redefining IT service
EMA recently enlisted a global panel of IT service and IT operations professionals to examine the ro...E-book 10/23/2024
ITAM 2024: The CxO perspective…because business runs on IT assets
This ebook summarizes EMA’s 4th annual research on the state of ITAM. It examines changes that are u...E-book 08/27/2024
Microsoft Teams vs. MTTR
Early in 2024, EMA conducted in-depth research on the current state of incident management. A globa...E-book 04/25/2024
IT outages: 2024 costs and containment
For more than a decade, industry pundits and press pegged the cost of an IT outage at $5,600 per min...E-book 01/08/2024
Modern ITSM – an untapped gamechanger for midsized organizations
When it comes to delivering great IT service experiences, midsized organizations are held to the sam...E-book 10/25/2023
Multi-Cloud Architecture Requires Application- Aligned Networks
Using two or three IaaS providers is standard. Enterprises are rapidly embracing multi-cloud archite...E-book 09/22/2023
A business view of IT asset management: Current state and near-term outlook
The third in a series of annual research initiatives on the state of IT asset management (ITAM), thi...E-book 06/23/2023
IT Executive Survey 2023: Global Banking, Finance, and Insurance Technology Insights
Digital transformation describes a “digital first” vision of customer experiences across all areas o...By Dan Twing
E-book 06/06/2023
Code Once, Deploy Anywhere: Accelerating App Developer Productivity Through Simplified Service Mesh
What is preventing app developers from achieving optimal productivity? Optimal productivity is a sta...By Torsten Volk