Optimizing DevOps Initiatives: The View From Both Sides of the DevOps Divide

09/03/2019
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A great deal has been written and debated about the trend toward DevOps and agile methodologies, with reflections on not just development, but how IT is changing. Much of the industry opinions have taken on something of a mythological character, extolling development and evolving new roles like site reliability engineers (SREs) as the future, while relegating operations and IT service management (ITSM) as reactive expressions of the past. This research examined the broader development and operations transformation in a more balanced manner, unearthing trends that reflect clear values and requirements on both sides of the equation.

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