ServiceNow AI Experience: A Unified Platform for Enterprise AI
Category: Impact BriefServiceNow AI Experience (Aix) is a multimodal engagement layer for enterprise AI that unifies AI Voice Agents, AI Web Agents, Now Assist Explorer, and ServiceNow Lens in a single, action-oriented interface embedded in the Now Platform. It enables people to collaborate with AI across voice, text, web, and images to understand, decide, and act in the flow of work. AI Experience is governed by ServiceNow AI Control Tower and powered by platform orchestration using, for example, model choice and agent fabric.
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