ServiceNow Expands AI Control Tower Into an Enterprise Governance and Execution Layer

At Knowledge 2026, ServiceNow significantly broadened the scope of its AI Control Tower strategy, reinforcing its AI Control Tower platform as an enterprise governance and orchestration layer for heterogeneous AI systems. The announcement introduced expanded capabilities for discovering, observing, governing, securing, and measuring AI systems operating across enterprise environments—spanning classic ML, generative, and agentic systems across any technology stack. Action Fabric, MCP interoperability, and governed autonomous work position ServiceNow as a broader governance and coordination platform for enterprise AI execution. This development reflects a broader industry shift in which orchestration, observability, governance, and agentic AI execution are increasingly converging into centralized operational control architectures. AI Control Tower also debuts a redesigned user experience, with an Otto-powered conversational interface arriving in Q3 2026 that surfaces insights across AI agents, models, and MCP servers.