ServiceNow Zurich Release Propels Enterprise-Scale Agentic AI with Secure, Autonomous Workflows

ServiceNow’s new Zurich platform release redefines how enterprises adopt and scale agentic AI. With autonomous workflows powered by agentic playbooks, secure developer tools for vibe coding, and enterprise-grade AI platform security, Zurich enables organizations to build and scale governed AI-powered applications with speed, flexibility, and confidence. The release introduces Build Agent, the developer sandbox, and enhanced AI platform security via Vault Console and Machine Identity Console, all tightly integrated into the ServiceNow AI Platform. With this update, ServiceNow positions itself not only as an AI innovator—but as the control tower for enterprise-grade AI execution, trust, and governance.