ServiceNow’s Acquisition of Moveworks Signals a Major AI Expansion
Category: Impact BriefServiceNow has announced its intent to acquire Moveworks, a leading provider of generative AI-driven employee support solutions. This acquisition—the largest in ServiceNow’s history ($2.85 billion) —reinforces the company’s commitment to embedding AI across its platform. Moveworks’ AI capabilities will enhance the Now Platform by improving automation, self-service, and enterprise efficiency. With nearly 1,000 AI customers and more than $200 million in annual contract value for its Pro Plus AI solution as of Dec. 31, 2024, ServiceNow is rapidly scaling its AI-driven offerings. The acquisition positions ServiceNow as a formidable competitor in the AI-powered service management space, directly challenging Microsoft, Salesforce, and Workday.
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