SoundHound AI Acquires Interactions to Expand Agentic AI Leadership in Customer Experience
Category: Impact BriefSoundHound AI recently acquired Interactions, a pioneer in AI-powered customer service and workflow orchestration, to extend its leadership in agentic AI. The deal brings nearly two decades of enterprise-grade innovation, expanding SoundHound’s customer base across global consumer brands, insurers, automakers, and Fortune 100 companies. With the integration of complementary capabilities and intellectual property, SoundHound now delivers a full suite of omnichannel agentic AI options for enterprises seeking end-to-end automation. The transaction strengthens financials, adds scale, and arrives after SoundHound posted its strongest quarter to date, including nearly 3 billion processed conversational AI queries.
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