Why Technology Resiliency Isn’t Optional Anymore

Technology isn’t just a support function or a nice-to-have – it’s the engine of your business. From your customer-facing apps to your internal operational tools, everything runs on tech. But what happens when that engine sputters, or worse, fails completely?

On October 20, 2025, Amazon Web Services (AWS) had an impactful outage in one of its key regions (the details are not yet known at the time of writing of this post). For many, it was a moment of panic. For others, it was a test of their resilient infrastructure. Services from Apple, Netflix, Zoom, and even my morning Wordle addiction (served by The New York Times) were all impacted as part of the event. While AWS resolved the issue, that event was a perfect, albeit inconvenient, case study for why tech resiliency isn’t just a buzzword – it’s a non-negotiable for modern business. It highlighted how even the most robust platforms can have their moments, and why you can’t outsource your responsibility for uptime entirely.