Xurrent Launches Sera AI to Modernize IT Service Management with Embedded Automation
Category: Impact BriefOn 19 August 2025, Xurrent™ launched Sera AI™, a fully embedded AI fabric designed to modernize IT service management (ITSM) and IT operations management (ITOM). Built for enterprise MSPs and corporate IT teams, Sera AI brings real-time request summarization, intelligent ticket classification, automated knowledge creation, and workflow optimization directly into the platform. It draws on over a decade of service data and more than 900 proven use cases, improving with every interaction. With no added licensing fees, Sera AI delivers immediate efficiency gains and long-term adaptability, enabling organizations to eliminate repetitive tasks, accelerate resolution, and improve service quality without added complexity.
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