EMA™ Workshop: How to Effectively Jumpstart Your Service Catalog Project

  • Duration: 1 Day
  • Format: Interactive lectures, EMA research review, and hands-on exercises
  • Prerequisites: IT Executives and Senior IT Managers; Project Managers; ITSM Process/Function Owners; Line Managers and Supervisors; Other Personnel Responsible for Defining or Managing Service Catalog

Service Catalog Workshop Description

Managing IT by service and not technology is the message of ITIL v3. Unfortunately, most IT professionals really struggle with getting started. In fact, some 30% of ITSM projects are delayed by the inability to define a comprehensive plan.

This workshop is designed to arm your organization with practical advice and straightforward suggestions to help you effectively kick-off, revitalize, and accelerate your organization’s Service Catalog initiatives.

The most common cause of failure of a Service Catalog implementation is lack of sponsorship. The workshop reviews the tested EMA approach to enumerating the benefits of Service Catalog to senior managers with a concise explanation of what is needed from them to ensure success. Another major hurdle is maintaining interest among stakeholders. Attendees will learn how to maintain visibility, enthusiasm, and understanding of their Service Catalog initiative. One of the fundamentals of any ITSM initiative is to define your services, so the workshop also explores a straightforward 5-step process for defining IT services. Finally, the workshop reviews recent EMA research to help attendees understand what others are doing with Service Catalog and provides a high-level overview of the landscape of Service Catalog solutions.

Service Catalog Workshop Outline

  1. Introduction
    1. Overview
    2. Expectation setting
  2. Sponsorship – How to Gain It and Maintain It
    1. CXO view of the Service Catalog
    2. Defining what you need and asking for it
  3. Enterprise Communications Plan
    1. Educating the masses
    2. Maintaining enthusiasm
    3. Soliciting input
  4. Overview of the Vendor Landscape
    1. Review of Service Catalog tools and capabilities
  5. 5-Step Model for Defining a Service
    1. Interactive discussion and analysis
    2. Hands-on Exercise: Using the Model to Define a Business Service
    3. Hands-on Exercise: Using the Model to Define a Technical Service
  6. Next Steps

Learn More

Contact us to learn more about scheduling an EMA Service Catalog Workshop for your team.

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