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Title Report Type Release Date  Author Abstract
A Four-Stage Maturity Model for IT Automation Research Report - End-User 05/07/2020 Dennis Drogseth This maturity model for IT automation evolved from EMA’s research, “Data-Driven IT Automation: A Guide for the Modern CIO,” completed in April 2020, as well as EMA’s history of consulting initiatives in support of strategic IT...
ESM: The (R)evolution of ITSM Research Report - End-User 05/04/2020 Valerie O'Connell Potentially game-changing, ESM is not free of challenge. The technological complexity of advances in AI and automation, functional capabilities, budget prioritization, siloed projects, and organizational considerations all play a role in adoption. Th...
ESM: The (R)evolution of ITSM with Cherwell Case Study Research Report - End-User 05/04/2020 Valerie O'Connell EMA's "ESM: The (R)evolution of ITSM" research report with a case study for Cherwell. 
DevOps 2021: Evaluating High Growth Markets in the DevOps Pipeline Research Report - End-User 04/29/2020 Steve Hendrick DevOps 2021 research shows a rapid maturing of DevOps as enterprises recognize the importance of software solutions in driving most aspects of their business. As custom application development explodes in growth and complexity, DevOps is perceived to...
Network Management Megatrends 2020 Research Report - End-User 04/27/2020 Shamus McGillicuddy Enterprise Management Associates’ “Network Management Megatrends 2020” report is part of an ongoing biennial study that tracks the evolution of enterprise network engineering and operations. Based on a survey of 350 North American a...
Data-Driven IT Automation: A Vision for the Modern CIO Research Report - End-User 04/27/2020 Dennis Drogseth Based on more than a decade of research, EMA has seen that IT’s adoption of automation in the past was largely ad hoc, an attempt to address specific issues and tasks one at a time. However, more recent research is indicating that this is begin...
Contextual Awareness: Advancing Identity and Access Management to the Next Level of Security Effectiveness Research Report - End-User 03/03/2020 Steve Brasen The primary focus of modern identity and access management (IAM) practices is to responsibly enable user authorizations for utilizing enterprise applications, data, and IT services in a manner that meets enterprise security requirements while minimiz...
Contextual Awareness: Advancing Identity and Access Management to the Next Level of Security Effectiveness Summary Research Report - End-User 03/03/2020 Steve Brasen Summary for the Contextual Awareness research report. 
The Imitation Game: Detecting and Thwarting Automated Bot Attacks Research Report - End-User 02/03/2020 Paula Musich IT executives, contributors, and IT security teams in a range of industries understand that their growing arrays of public-facing applications, whether those are web, mobile, or API-based, are the targets of automated bot attack campaigns. Inexpensiv...
The Great Scheduler Migration: IT Infrastructure Tools’ Disruption in the Wake of Digital Transformation and Application Modernization Research Report - End-User 10/22/2019 Dan Twing If there is one theme that comes out loud and clear from this research, it is that application modernization and digital transformation are driving forces in many organizations, and those activities are stressing scheduling and automation tools to th...
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