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Title	Report Type	Release Date	Author	Abstract
It Is 3:00 a.m. - Do You Know if Your SOA Applications are Running?	Webinar	09/30/2008	EMA Staff	Join EMA Senior Analyst Julie Craig and Nastel VP of International Operations, Strategic Alliances and Corporate Marketing Rich Schreiber for a thought-provoking Webinar that explores:* The fundamentals of transaction management* New requirements for...
Automating ITIL V3 Event Management with IT Process Automation: Improving Quality while Reducing Expense	Webinar	09/23/2008	EMA Staff	The new ITIL V3 Event Management process establishes the monitoring, detection and escalation of events as the basis for managing deviations to expected IT operations. Event Management is not the same as monitoring, however; careful attention to capt...
How to Develop Your CMDB Project's ROI	Webinar	09/18/2008	EMA Staff	While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are struggling with making initial ROI assessments for their CMDB project. While the CMDB is well-established as a foundational element ...
ITIL V2 to ITIL V3: A Business Case for Updating Your Skills	Webinar	09/16/2008	EMA Staff	It has been one year since ITIL Version 3 was released. Considerable changes and additions have been made. What makes sense for your company? Do you need to send everyone back through the foundations class? Maybe you are just now considering initial ...
Strategies for Optimizing IT Operations: Insights from EMA and HP	Webinar	09/10/2008	Dennis Drogseth	Are IT demands putting your business at risk? With customers demanding 24x7 access to applications and services, IT operations are being challenged as never before. Increasing IT operational complexities present additional cost and compliance challen...
The Security Threat You Ignore: Remote Access	Webinar	09/04/2008	EMA Staff	Sometimes the greatest threats come from unexpected places. For example:* Deer kill more people each year than sharks.* Remote access and control technologies are an attack pathway exploited 4x more often than wireless networks.But few of us are afra...
IT Speaks: Practices and Trends in Enterprise Application Management - Webinar	Webinar	08/26/2008	EMA Staff	Deploying business applications, such as CRM and ERP, and vertical industry applications is complex and time-consuming. Managing them is even more challenging. EMA research has found that while enterprise IT organizations are very good at deploying a...
CMDB Deployments in 2008: the Search for Value	Webinar	08/19/2008	Dennis Drogseth	A great deal has changed in the two to three years since the term CMDB has become a part of IT’s common vernacular. Initiatives are further along, strategies are evolving, more vendor technologies are actively in deployment, and budgets are inc...
Service Catalog - A Service Management Keystone and Much More	Webinar	08/12/2008	EMA Staff	EMA recently completed research to better understand how service catalogs are selected, deployed and utilized. The goal was to discover actionable information for both IT professionals considering service catalog adoption and IT vendors delivering se...
The Future of CMDBs: What Does ITIL Version 3 and the New Federated Universe Really Mean?	Webinar	07/30/2008	Dennis Drogseth	Both the ITIL Version 3's Configuration Management System (CMS) and Enterprise Management Associates’ more architecturally-oriented CMDB System (CMDBS) envision a future in which CMDBs will become a federated or linked set of services optimized...
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