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Title Report Type Release Date  Author Abstract
EOSS: Service Delivery for the Enterprise Research Report - End-User 05/29/2003 EMA Staff Operations Support Systems (OSS) functionality has been a mainstay of service providers for some time. OSS allows service providers to address service quality proactively rather than waiting for a failure to drive service improvement. This preemptive...
Provisioning: A Developing Enterprise Need Research Report - End-User 05/01/2003 EMA Staff Provisioning is a function that has traditionally been conducted in the service provider world. There is an increasing indication that such functionality may also be required in the enterprise. This EMA survey study, designed to explore in a limited ...
Automated Management Research Report - End-User 05/01/2003 EMA Staff Automated management tools promise that they will enable an IT staff to do more with less. In this case, "more" and "less" have both quantitative and qualitative values: "doing more" means both doing current management t...
Re-evaluating Asset Management Research Report - End-User 04/01/2003 EMA Staff Recession. Downturn. Economic freefall. Whatever one chooses to call it, it is clear that American businesses-and many multinational businesses as well-are shrinking. In industries of all types, in companies large and small, there is a steady stream ...
Networking for Application Delivery (Second Release) Research Report - End-User 03/23/2003 EMA Staff Networking for application delivery is an area of great interest to EMA. This paper updates a study conducted in 2000 that has become a seminal work in the understanding of the dynamics associated with the management of networked applications. With t...
Multivariate ROI: What Really Counts Research Report - End-User 03/01/2003 EMA Staff Multivariate return on investment (ROI) analysis refers to a process where decision modeling is applied to the problem of calculating and evaluating possible returns on investment generated by potential software and hardware purchases. The essential ...
SMB/SME Understanding Channels Research Report - End-User 08/19/2002 EMA Staff Explores the relationship that the channel has with the vendor community, including a survey of 117 executives.
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