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Research Report - End-User
Automated Management
Date: 05/01/2003 Length: 7 pages Cost: $0.00

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Abstract:
Automated management tools promise that they will enable an IT staff to do more with less. In this case, "more" and "less" have both quantitative and qualitative values: "doing more" means both doing current management tasks more frequently and taking on additional responsibilities; doing this "with less" indicates the likelihood of both lessened total staff resources required for management duties and, frequently, making do with junior staff where senior staffers formerly worked. This may mean performing more frequent backups for a more comprehensive data set, and doing so with half the staff and with only a quarter of the previous experience level. Right now however, most IT shops manage by using expert systems - the living expert systems composed of their senior team members. Their willingness to accept the newer paradigm of automated management is what this EMA study examines.
Author:

EMA Staff


 




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