Research Report - End-User
EOSS: Service Delivery for the Enterprise
Date: 05/29/2003 Length: 5 pages Cost: $0.00

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Operations Support Systems (OSS) functionality has been a mainstay of service providers for some time. OSS allows service providers to address service quality proactively rather than waiting for a failure to drive service improvement. This preemptive capability should be appealing to enterprise IT, but so far has not been quickly adopted. This study indicates that, while the uptake rate for OSS functionality is slow, there is a perceived need for OSS functionality in the enterprise (EOSS). Further research is required to ascertain the reasons for the slow adoption, but could have to do with incompatible architectures, high price point, and differences in enterprise and service provider terminology that has not been reflected in the new EOSS.

EMA Staff


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