IT & DATA MANAGEMENT RESEARCH, |
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EMA Radar for Business Service Management: Service Impact Q3 2010
Abstract: This EMA Radar Report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes. The very term, “Business Service Management” (BSM) is far from linear in meaning, and it’s safe to say that each of the fourteen vendors here represents a unique design point, each of which is relevant in its own way to supporting BSM requirements. The report will nonetheless show how different vendors cluster across different types of functionalitysuch as “platform,” “overlay,” “monitoring suite,” and other categories relevant to the many constituencies that require insights into IT services from both a performance and business impact perspective. Far more important than scores, or even, strictly speaking, visual clusters, is understanding the design points of the individual vendors themselves and how they relate to your requirements in pursuing a more cohesive way to manage and align your most critical business services. To do this Radar Report, EMA worked extensively with fourteen vendors who were largely selfselecting in representing what might be called a “BSM elite.” These vendors are: AccelOps, ASG, CA Technologies, Compuware, FireScope, HP, IBM, Interlink, Netuitive, Novell, OPNET, OpTier, Prelert and Zyrion. As such, they include platforms, mid-sized vendors, and smaller vendors, including new and emerging innovators. |
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