Information technology management in large enterprises typically has two centers of gravity: project management and operations management. In IT, project management is primarily concerned with systems development and integration (construction), while operations management focuses on the day to day running of systems. 

However, project versus service management are no longer comfortably segregated niches. In the past year, EMA has briefed with multiple project portfolio management and IT service management vendors, and has heard consistently that:

* Project vendors are being challenged to add service-desk like ticketing functionality

* Service desk vendors are being challenged to add project management capabilities. 

In response, a number of IT vendors are bridging both sides of the divide. All the major IT management vendors are at least increasing the integration between the different components of their suites. Of interest for this EMA Radar Report, however, are systems which support both project and service management upon one common architectural platform, with integrated resource management. A number of vendors, including some from the Professional Services Automation space, meet this requirement.