EMA Impact Brief
HP Advances ITSM Efficiencies with SaaS-delivered Service Anywhere
Date: 01/15/2013 Length: 3 pages Cost: $25.00

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As the role of the service desk is evolving to support the demands for a more agile, dynamic and ultimately a more customer-driven IT, traditional service-desk technologies must also advance to keep step. This includes faster, more facile, deployments, more self-adaptive capabilities to accommodate change, improved support for integrating operations with service-desk processes, and better facilities to promote effective dialog across IT, customer and business stakeholders. With its introduction of Service Anywhere in the fall of 2012, HP has addressed each of these concerns with a creative, new cost-effective package. This Impact Assessment will look at HP Service Anywhere in industry context.  

Dennis Drogseth

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