IT & DATA MANAGEMENT RESEARCH, |
|
|
EMA Research Report: The Many Faces of Advanced Operations Analytics
Abstract: In the summer of 2014, EMA completed a research project including 150 US respondents and 100 European respondents on Advanced Operations Analytics (AOA). "Advanced Operations Analytics" is EMA's term for big data as used by IT for a variety of use cases. These include optimizing service performance, minimizing security issues, managing change and optimizing capacity across internal IT and the extended enterprise (partners, service providers, suppliers, etc.) and ultimately governing IT more effectively as a business in support of the business its serves. While these are indeed separate areas with largely separate constituents and traditionally separate markets—EMA's premise was that effective AOA investments are beginning to blend those values and promote more effective ways of working across IT. To large degree, that premise was borne out this research. |
Author: 
|
