IT & DATA MANAGEMENT RESEARCH, |
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EMA Research Report: Optimizing IT Operations with Automation and Analytics
Abstract: While IT operations managers broadly recognize that automation is the key to improving IT performance while reducing administrative efforts, it is often unclear how to strategically employ automation to meet SLA requirements and business goals. To gauge the state and effectiveness of enterprise IT’s ability to meet expanding requirements, EMA conducted primary, survey-based research evaluating real world conditions and use cases. Included in this EMA Research Report are the key findings from the study, including detailed results identifying critical requirements for enabling proactive IT management, the effectiveness of adopting automation, and how organizations are dealing with siloed organizational structures. |
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