IT & DATA MANAGEMENT RESEARCH, |
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Delivering Effective Service Automation through Cloud Technologies
Abstract: Capturing the full business value of cloud is one of today's key challenges for enterprise IT. The most important strategic characteristics of cloud -- agility, resiliency and efficiency -- can only be fully harnessed if the IT organization possesses the automation, orchestration and integration capabilities required to tie together hardware and software in a manner similar to those used for any other business processes. This is a non-trivial challenge as there are many different clouds, both private and public, available today, each of which is targeted toward a specific set of use cases. Centrally enforcing compliance, security and cost efficiency to enable the organization to take full advantage of today's world of many clouds requires a service management platform that facilitates policy driven provisioning and management of complete services that consist of application and infrastructure components sourced from multiple clouds. |
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