This is a summary of the Optimizing IT for Financial Performance research report.

This research targets a critical sector in the story of IT cost/value optimization: optimizing IT for financial performance. To investigate this issue, EMA brought together multiple areas that are not always linked. These include IT service management (ITSM), IT asset management (ITAM), and software asset management (SAM), as well as analytics, automation, service modeling, discovery investments, and IT-to-business data sharing and visualization. The impacts of cloud, agile, and digital transformation were also considered. The goal therefore was not to do an in-depth but isolated view of a single traditional market, but rather to understand broader priorities of what IT stakeholders, executives, and business leaders are looking for as they seek to understand OpEx and CapEx IT costs more dynamically and relate them to business outcomes and business values.