With multiple studies over the past 10 years, Enterprise Management Associates (EMA) has conducted extensive research on the value proposition of "UEM technologies," a term that encompasses multiple product categories, including synthetic monitoring and real user monitoring (RUM). Nearly all of these surveys reinforce the benefits of this class of tools. In support of cloud computing initiatives, for example, UEM technologies were shown to accelerate service deployments, reduce operational costs, and improve overall manageability. 

However, regardless of whether a digital service is hosted in the cloud or on premises, the user has become the center of the digital universe. And as service delivery becomes increasingly business-critical, UEM solutions become one of the few ways that the user experience can be accurately quantified, prioritized, and optimized. 

 

This EMA white paper highlights the growing importance of the digital user experience in maintaining customer satisfaction, whether these "customers" are internal or external to the business. A survey conducted by EMA in July 2016 shows the value proposition of UEM solutions in ensuring high-quality delivery of complex digital services.