White Paper
How IBM Control Desk Delivers Next-Generation ITSM for Strategic IT Transformation: A Close Look at a Financial Services Deployment in the Pacific Rim
Date: 04/26/2017 Length: 6 pages Cost: $0.00

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Enterprise Management Associates (EMA) is witnessing a growing need for IT service management (ITSM) teams and capabilities to take a more central position in helping IT organizations perform more consistently and effectively. This is what EMA calls "next-generation ITSM."

This report shines a spotlight on just such a deployment with IBM Control Desk at a mid-tier financial services company in the Pacific Rim. The unique environment, its extreme requirements for automation and shared cross-silo insights, is a noteworthy example of just how next-generation ITSM can take wings.


Dennis Drogseth


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