Today's business success is dependent on the secure availability of software resources, including applications, data, and other services. Identity and access management (IAM) processes and solutions are the first line of defense for ensuring secure access to enterprise software services. An increasing reliance on applications distributed across internal, external, public, and private hosting environments are creating new challenges for enabling IAM solutions that are cost-effective, easy to manage, and do not diminish end-user productivity. To help definitively identify evolving requirements, challenges, and optimal solutions, Enterprise Management Associates (EMA) conducted primary, survey-based research identifying real-world businesses and experiences with various IAM approaches. Revealed in this report are the key findings from that research as well as conclusions on how to implement a pragmatic IAM solution.