This is a summary of the EMA research report, "AIOps and IT Analytics at the Crossroads: What's Real Today, and What's Most Needed for Tomorrow?"

The goal of this research was to create a roadmap of what technologies are really in use and and most importantly, to examine the dynamics that separate the most effective AIA deployments from those that struggle due to a variety of reasons, ranging from technology priorities to organizational and process issues. This included evaluating use cases ranging from performance and availability management to change management, to capacity planning and cost management, to end-user experience management, to security and compliance, to support for cloud and DevOps.