Network automation used to be about writing fragile, one-off scripts that could eliminate simple, manual tasks. Today, enterprises are pushing the envelope by using advanced analytics, off-the-shelf and internally-developed software, and other techniques to automate network management processes, both the simple and the complex. This EMA end-user research examines how enterprises are formalizing their approach to network automation. Based on a survey of 250 subject matter experts and one-on-one interviews with six network automation practitioners, this report identifies the tools enterprises are using, the processes they are automating, the infrastructure involved, and the challenges they encounter.