Enterprise Management Associates (EMA) first came upon what is now known as Symphony SummitAI a few years ago. Promoting its AI-fortified IT management platform, the company claimed great time to value, ease of use, and improvements in everything from MTTR and TCO to first-call resolution and customer satisfaction metrics. “Better everything” through the unifying force of AI on a platform that spans ITSM, ITAM, and ITOM was an assertion that called for closer investigation. Are the claims realistic? Just as importantly, is Symphony SummitAI up to the challenges that large, global enterprises face?