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EMA Impact Brief
4meís one-stop self-service portal redefines enterprise service, boosting ITSM and employee productivity
Date: 08/17/2020 Length: 4 Cost: $25.00

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Abstract:
Recent EMA research, “ESM: the (R)evolution of ITSM” explored the sometimes-profound effect enterprise service management can have on the relationship between IT teams and the business. Given a wide choice of positive responses, fully 28% of IT and business leaders credited ESM as having a transformative impact. Not one respondent was negative. The use of ITSM people, practices, and platforms in support of non-IT functions makes good business sense and has the potential to produce spectacular business results. 
Author:

Valerie O'Connell


 




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