Vendor to Watch
Martello DEM for Microsoft 365: End-user robots work around the clock and world to monitor, manage, and deliver first-rate service
Date: 10/23/2020 Length: 1 Cost: $0.00

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If Microsoft 365 is the lifeblood of today’s enterprise, Teams is the new workplace. Overnight, capabilities that were originally deployed to enhance organizational productivity became the primary vehicle and enabler of productivity in a world where work and its workers are everywhere. When Teams works, teams work. Yet, its performance as a front-end user experience hinges on a labyrinth of variables that cross back-end services (on-premises and online), infrastructure, and network essentials. It’s true that Microsoft will reliably inform its customers on the health of its services, but everything between its cloud and your users is literally your business. Martello’s DEM for Microsoft 365 equips IT to accurately know the state of the user experience, and proactively identify any degradation before it impacts the user.

Valerie O'Connell


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