Increasing automation for both IT and business processes continues to be a priority for organizations big and small. Organizations are encouraging automation, with 96% working toward more business process automation and 93% working toward more IT automation. However, less than 20% are assigning evangelists and creating Automation Centers of Excellence (ACoE). Automation is important to management and a goal for next year for 89% of respondents; however, only 31% are including increased automation as part of performance reviews. WLA is becoming a utility to facilitate automation orchestration for a variety of use cases and supporting a broad range of stakeholders across multi-cloud environments. EMA believes WLA is a key component in achieving broader automation success.