IT & DATA MANAGEMENT RESEARCH, |
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Event management done right cuts incidents as well as MTTR
Abstract: Events—in IT as well as in life—are too numerous to count. Most often, an event’s true impact only becomes apparent in retrospect. In IT, that usually means a major incident or outage. When IT services degrade to the point of impacting business, it is all-hands-on-deck to find and fix the problem as fast as possible. Speed counts when mean time to resolve (MTTR) is measured in both revenue and pain. |
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