Research Report - Vendor
AI service automation: ITSM and ITOps convergence
Date: 03/10/2022 Length: 30 Cost: $795.00

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Digital transformation—the use of digital technologies to create or modify business processes, applications, and customer experiences to meet changing business and market requirements—has been well underway for years. It simply got turbocharged with the dramatic and sudden events that rocked the globe. Five-year plans were compressed into months where possible as organizations fast-tracked strategic initiatives heavy on automation combined with artificial intelligence (AI), machine learning (ML), and analytics.

Valerie O'Connell


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