IT & DATA MANAGEMENT RESEARCH, |
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IT process automation: where business and technology meet
Abstract: Today’s IT environments are pervasively hybrid, increasingly complex, and in a constant state of change. As new technologies take hold, IT responds with new tools. The resultant islands of specialized management and automation add another layer of complexity to the everexpanding IT estate. IT operations teams need to automate cross-domain workflows and processes to avoid drowning in a sea of mundane tasks and increased costs. |
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