Research Report - End-User
Real-world incident response, management, and prevention
Date: 01/31/2024 Length: 21 pages Cost: $1195.00

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Incidents and outages happen. Decreasing their frequency, duration/MTTR, and impact collectively form a never-ending objective – one that is a top goal for IT organizations globally. It turns out that some organizations seem to be fighting a losing battle while others are successfully taming the beast. This research explores the ways that automation, AI, and cross-functional collaboration impact incident response, management, and prevention today and in GenAI’s near future.

Valerie O'Connell


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