Transforming MSPs/MSSPs: Methods to Improve Operational Efficiencies, Reduce Risk, and Increase Profitability with AI/ML
Abstract: Cybersecurity is in a constant state of evolution and threats are becoming more sophisticated and pervasive for organizations of every size. More organizations are turning to managed security service providers (MSSPs) and managed service providers (MSPs) to address these emerging threats. MSSPs and MSPs are being tasked not only with safeguarding their clients’ digital assets, but company leadership also has the goals of managing scale and profitability. Most of these service providers face some of the same issues facing the organizations they service: a convergence of threats is battering digital perimeters and raining IT/security resources. Attack surfaces continue to expand, encompassing not just traditional IT infrastructure, but also the increasing Internet of Things (IoT) and operational technology (OT) domains. Threat actors are utilizing more sophisticated and nimble tools, often powered by artificial intelligence (AI), that exploit vulnerabilities faster than ever before. These attacks inflict crippling damage, causing data breaches, operational disruptions, and reputational nightmares. |
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