The Evolution of Work: Enhancing Productivity and Collaboration through Digital Employee Experience (DEX)
Abstract: This new Enterprise Management Associates (EMA) research, sponsored by Broadcom and Martello, presents a comprehensive examination of enterprise digital experience (DEX) and its impact on organizational dynamics, productivity, and collaboration. This research adopts a dual perspective, analyzing insights from both IT managers implementing DEX solutions and employees utilizing them. EMA’s research explores various aspects of DEX implementation and its ramifications, including business and employee impacts, along with challenges faced during integration. Additionally, workforce productivity is evaluated in the context of current inhibitors, with emphasis on the significance of user experience and intelligent technologies. The role of DEX in driving collaboration, particularly through platforms like MS Teams, is explored, highlighting challenges, benefits, and user experiences. Challenges companies face in productivity and efficiency are dissected, including siloed IT systems and the impact of remote work environments. EMA’s research then identifies strategies for implementing an enterprise DEX solution, stressing the importance of coordination, change management, and augmenting DEX with unified endpoint management. The research concludes by envisioning the future state of DEX, considering its evolution with business needs, onsite versus remote work dynamics, and the growth of collaboration tools. |
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