Research Report - End-User
ServiceOps 2024: automation and (gen)AI-powered IT service and operations
Date: 06/11/2024 Length: 24 pages Cost: $1195.00

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ServiceOps’ has quickly moved from grassroots to mainstream because it is practical and delivers high-value results. It advances top IT priorities and makes sense to the people who do the work. Running on technology tracks already laid down, it leverages investments in workflow automation, AIOps, and evolving combinations of automation, AI, and GenAI to return high-impact benefits that map to C-level objectives. This third annual research examines the state of ServiceOps as practiced by 75% of the organizations represented in a global panel of IT leaders.

Valerie O'Connell


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